Indoi KVC Group — Privacy Policy
Effective Date: Jan 01, 2026
Indoi KVC Group ("we", "us", "our") is committed to safeguarding the privacy of visitors and customers who use our website and services. This Privacy Policy explains the types of information we collect, how we use and protect that information, and the choices available to you.
Information We Collect
We collect only information that is necessary to provide and improve our services. This includes:
Account & Profile
Name, company, job title, email address, phone number, and billing information supplied when you create or manage your account.
Payment & Billing
Payment tokens and transaction records processed by our payment providers. We do not store full card details on our servers.
Usage & Device
IP address, browser type, device identifiers, log files, feature usage, and performance metrics collected automatically to operate and improve the service.
Communications
Support requests, correspondence, feedback, and marketing preferences you provide to us.
Sources: directly from you (forms, account settings), automatically (logs, cookies), and from third parties when you permit sharing (integrations, identity providers).
How We Use Information
We process personal data for legitimate business purposes, contractual necessity, legal compliance, and with consent where required. Typical uses include:
- Providing and improving the service (authentication, feature delivery, support).
- Processing payments and managing subscriptions through secure payment processors.
- Managing communications, support inquiries, and service notices.
- Security, fraud prevention, and operational monitoring.
- Legal compliance, dispute resolution, and enforcing our agreements.
Data Security
We maintain administrative, technical, and physical safeguards appropriate to the risk, including TLS for data in transit, access controls, logging, vulnerability management, and incident response procedures.
While we use commercially reasonable measures to protect information, no system is completely secure. We will notify affected individuals when required by law in the event of a qualifying data breach.
User Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, to restrict or object to processing, and to withdraw consent where applicable.
To exercise these rights, contact our privacy team at privacy@indokvc.com. We may request information to verify your identity before fulfilling requests. Where permitted by law, we aim to respond within 30 days.
Data Retention
We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements.
- Account data: retained while your account is active and up to 2 years after deactivation where required for fraud prevention and records.
- Transactional records: retained for tax and accounting as required by law (typically 5–7 years).
- Support logs: retained for up to 3 years for quality and troubleshooting.
- Aggregated/anonymized analytics: retained indefinitely for product improvement.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under applicable minimum ages. If you believe we have collected such data, contact us to request deletion.
Third-Party Links
Our website or product may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of third parties; review their policies before sharing personal information.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated by email or a prominent notice on our site before they become effective.
This page shows the "Last updated" date at the top. Continued use after the effective date constitutes acceptance of the updated policy.
Contact
For privacy inquiries or to exercise your data rights, please contact our privacy team:
- Email: privacy@indokvc.com
- General inquiries: www.indoikvcgroup.com/contact
We may require information to verify identity before responding to certain requests. We do not charge for legitimate requests unless permitted by law.